Today's Post Office: Not just 'your usual' Mail
Jamaica Post's core business is facilitating
mail communications, and in that regard has established
a range of services that enables individuals and organisations
to keep in touch and exchange products and services,
both locally and overseas. As a result of factors within
the global environment, the Jamaican postal service is
constantly enhancing its range of mail communications
services. Modernisation has created new and novel ways
to add value for customers.
Mail operations consist of the following: Registered and
Ordinary Mail, Parcels (both local registered and ordinary
as well as overseas), Small Packets, and Printed Papers.
There is also a special arrangement for sending printed
matter for the blind. Additionally, expedited mail services - a
separate category that provides faster mail transit with
a tracking element - are also available. These include
Express Mail Service (EMS), Zip Mail, and the Zip Courier
service. All feature tracking capability with delivery
verification - a must for crucial business operations such
as legal documents being sent for signature.
As part of this trend towards contemporary products is
a unique service in partnership with corporate Jamaica
: that is a special arrangement with DHL for urgent international
mail. This time-guaranteed delivery option is available
at four Post Offices in Kingston: Meadowbridge (Kingston
19), Constant Spring (Kingston 20), Hagley Park (Kingston
11), and Liguanea (Kingston 6): postal outlets which serve
as 'drop-off' centres for easier access to customers who
require that type of service.
ZIP Courier, the postal service's reliable courier service
that operates within the Kingston Metropolitan Region (KMR),
is presently available and the price is extremely competitive.
The Express Mail Service (EMS) offers a targeted 3-5 day
delivery to the USA , Canada , and UK . Although not a
time-guaranteed service, the ease of Internet tracking
underscores its reliability, and is suited to persons wishing
to send items overseas, but do not deem it necessary to
have the time-bound delivery guarantee which leads to the
higher service fee of the international courier provider.
One fresh approach to customer service is the provision
of mail facilities at private residential communities and
shopping malls (' plazas'). How? By installing Private
Letter Boxes (PLBs) at these locations, thus breaking the
tradition of having PLBs only at Post Offices. In looking
ahead to the future, mail delivery may be adapted further
for better operational cost management by introducing alternate
delivery modalities such as a 'mobile post office' which
visits communities at specific times on specified days.